This Is How AI Handles Your Customer Service Calls Now #AmazonQ #GenAI #CustomerService
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YouTubeYV Labs by Vidh Yasa
This Is How AI Handles Your Customer Service Calls Now #AmazonQ #GenAI #CustomerService
This video diagrams the integration of ServiceNow articles as a knowledge base within an AWS cloud environment, outlining the interaction between customer service channels like Amazon Connect and an agent interface. It visually represents the flow of information and actions taken to retrieve and utilize knowledge base data during customer ...
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