travel without a valid ticket are unable to produce an appropriate Railcard for a discount ticket travel in First Class accommodation with a Standard ticket are aged 16 or over, travelling on a child ...

Our Access Advisory Panel provides us with support and guidance in providing a network where everyone has the confidence to travel. The panel consists of volunteer passengers who share their travel ...

This form should only be used to send us proof of a valid season ticket or railcard if you failed to upon inspection, produce one to a member of our Revenue Protection Team. Using this form for any ...

This page provides information on how to refund or change your ticket when you buy your tickets from us. We'll refund you in the same or similar way as you originally paid for your tickets. This is so ...

We have some great plans to improve our network and we want to know what you think. Join our online Passenger Panel to take part in regular polls and surveys covering everything from timetable changes ...

Plans can change, and it’s fine to change your mind – and we’ll give you a full refund when you do. If you buy paper tickets online but don’t collect them, you can just login to your account and ...

There is currently no planned industrial action on Southern, Gatwick Express, Thameslink or Great Northern. If further action is announced, we will provide details on this page once they are known.

We know it's important to see how busy our trains are likely to be when you plan your journey. We’ve developed a set of tools to enable us to share where we believe trains are going to be busy based ...

We understand travelling by train when pregnant can be tiring and uncomfortable. The Baby on Board badge makes it easier by letting other passengers know that you have a very good reason to need a ...

You can take up to two domestic pets (dogs, cats and other small animals) on board our services subject to the conditions below: We will not pass on your personal information to any organisation ...

We have free on train Wi-Fi available on our trains – you’ll see the blue “Wi-Fi” signage on the door as you board. You can connect to the wireless network in a few simple steps: If you have any ...

Feel free to travel with a folding bike or folding manual scooter any time. But if you want to bring a regular bike or non-folding manual scooter on board, there are some restrictions you should know ...