Building rapport is important when it comes to establishing lasting customer connections because people like to feel like they are connecting with real people. No one wants to feel like they’re just ...

The blooming era of consumer messaging, sparked by apps like WhatsApp, Facebook Messenger, Telegram, and even Snapchat brought about a revolution in our private communication. Businesses, though, need ...

When magicJack first burst onto the scene, consumers were blown away by the ability to make phone calls over the internet. Voice over Internet Protocol (VoIP) technology has been around since the mid ...

With RingCentral Events, we can host thousands of attendees and hundreds of speakers joining simultaneously from all over the world–without compromising the quality or reliability of the experience.

Sales in marketing. Sales and marketing. Sales versus marketing. What is the relationship between these two sides of your business? Are they opposed or do they work together? This article will help ...

In this modern era of digital technology, everyone needs a good internet connection. One of the most used internet options is called DSL. But what is DSL? Digital Subscriber Line (DSL) is a type of ...

You already know how much excellent customer service means to your business. Your company may even be one of the 89% planning to increase investment in their customer experience (CX) technology.

Switching video conferencing hardware is often costly and time-consuming, and IT decision-makers want to maximize their existing hardware investments. Room Connector allows businesses to use existing ...

At a time when team messages and emails proliferate, faxing might seem like a relic of the past. After all, why send a fax when an email attachment will do the trick? The truth is, the lack of ...

Now that remote and hybrid working are commonplace, Wi-Fi calling is vital for keeping each member of the hybrid workplace connected. As so many teams now work from a variety of locations rather than ...

One of the main benefits of telecommuting for the employee is a better work-life balance. Instead of spending hours each day (thousands of hours over a working year) commuting to and from an office, ...

If you’ve ever studied marketing or sales, you’ll know that the first and biggest stage of any customer journey is awareness. Someone can’t become a potential customer if they don’t know anything ...