AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.

Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to ...

An author signing for a Texas Tech true crime book and a holiday job hiring fair at South Plains Mall are among events coming ...

What used to be a five-minute call to Wisconsin's licensing agency can now take over half an hour after wait times at the Department of Safety and Professional Services' call center spiked in July. At ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced that Gartner has recognized NiCE as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NiCE ...

We are excited to announce that Microsoft Dynamics 365 Contact Center has achieved HITRUST risk-based, 2-year (r2) certification—one of the industry’s most rigorous benchmarks for healthcare data ...

A 4-year-old boy was bitten by a copperhead snake while playing at New Beginnings Child Enrichment Center in North Carolina According to the day care center, the child was "quickly" taken to the ...

The child was bitten by a copperhead snake while playing near a sandbox in North Carolina Latoya Gayle joined PEOPLE as an Associate Editor in 2024. Her work has previously appeared in The U.S. Sun, ...

NEW YORK, United States — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...