AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.

Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

An author signing for a Texas Tech true crime book and a holiday job hiring fair at South Plains Mall are among events coming ...