AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.

Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to prediction to conversations to creation, the next big step being agentic AI ...

South Plains Mall is hosting virtual and in-person hiring events for holiday positions Oct. 1 through Oct. 8. An in-person hiring event is set for 2 to 4 p.m. Oct. 4 in the Grand Court of the mall ...

Customers don’t only focus on the products and services you deliver. They choose brands based on service and support, with more than half of consumers switching to a competitor after a single bad ...

Providence police have launched a new Real Time Crime Center, using a network of cameras, license plate readers and drone feeds to aid in crime response. The center emphasizes reactive rather than ...

Traditionally, customers needing to contact a company would only have one option—the phone. Today, 65% of younger customers (Millennials and Gen Z) and even 42% of Boomers prefer to engage through ...

As Republicans in the U.S. House continued to hammer out details of a budget bill, top state Democrats were joined on a virtual call Wednesday by health and business leaders who delivered a two-part ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Whether a business offers tech support, sales assistance, or general inquiries, a well-run call center can significantly impact how customers perceive a brand. Efficiency in call center operations not ...