AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.

Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to prediction to conversations to creation, the next big step being agentic AI ...

ServiceNow has introduced AI Experience, a new platform-native, multimodal and multilingual interface in which voice, tech, image, web and build agents will deliver context-aware, personalized and ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

The Department of the Air Force contract for ServiceNow enterprise software tools includes the Government Transformation Suite platform.

ServiceNow today unveiled AI Experience, a unified, conversational front door to enterprise artificial intelligence. With its context-aware interface, AI Experience unites people and AI in a ...

Procare Solutions, a leader in child care management software, announced the appointment of Sam Loveland as Chief Customer Officer. In this role, Loveland will be responsible for advancing the ...

ServiceNow’s AI Experience aims to redefine how employees interact with software, challenging Microsoft and Salesforce in the race to own the agentic AI era.

The company introduces a conversational AI interface designed to centralize enterprise tools, including customer relationship management (CRM).