AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.

Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to prediction to conversations to creation, the next big step being agentic AI ...

ServiceNow has introduced AI Experience, a new platform-native, multimodal and multilingual interface in which voice, tech, image, web and build agents will deliver context-aware, personalized and ...