Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The global business process outsourcing (BPO) services market is rapidly expanding, driven by AI, digital transformation, and ...

Facing budget cuts? Learn how Fort Myers, Fla., and the South Carolina Dept. of Commerce used a no-code ITSM tool with AI and automation to improve service delivery without adding head count.

ServiceNow, Inc. (NYSE:NOW) Q4 2025 Earnings Call Transcript January 28, 2026 ServiceNow, Inc. beats earnings expectations. Reported EPS is $0.92, expectations were $0.885. Operator: At this time, I ...

IBM's new consulting service, Enterprise Advantage, aims to help organizations develop, govern, and scale their internal AI ...

We independently review everything we recommend. When you buy through our links, we may earn a commission. Learn more› By Kaitlyn Wells I’m not one to run, unless it’s toward an ice cream truck or ...

The Bangladesh Bank has launched a new e-desk system, marking a major step forward in the central bank's digitisation journey. The system was inaugurated today (9 December) by Bangladesh Bank Governor ...

This sample demonstrates advanced multi-agent patterns with code-generated workflow orchestration, whereas the original single-agent sample uses a single Foundry-portal agent. This version creates 6 ...

Automation in HubSpot is supported by HubSpot workflows. They enable a business to develop automated marketing, sales, and customer service processes without having to depend on manual labor. In basic ...

Imagine a tool that not only processes your data but also crafts polished presentations, generates detailed reports, and visualizes trends, all without switching between multiple apps. Sounds like a ...

Abstract: The market penetration of Infrastructure-as-a-Service (IaaS) in cloud computing is increasing benefiting from its flexibility and scalability. One of the most important issues for IaaS cloud ...

The commanding officer of the U.S. Coast Guard’s Centralized Service Desk was temporarily relieved by the service on Tuesday. The Coast Guard said via a press release Lt. Cmdr. George O. Ziwortin had ...