Pew Research Center is a nonpartisan, nonadvocacy fact tank that informs the public about the issues, attitudes and trends shaping the world.

Marketing types are turning to different tools to assess our satisfaction, and not all of them will leave you feeling satisfied about your privacy.

Not every mundane transaction deserves a five-star rating. Ordering tickets or buying socks isn't a magical experience.

Marks and Spencer has been crowned the nation's favourite supermarket for the fifth year running, according to a survey - despite being "quite expensive" for the average shopper. The survey by ...

Customer satisfaction in retail is on the upswing, and online retailers such as Amazon are at the top of the list, according to a new survey. The overall survey was based on 31,293 completed surveys ...

JACKSONVILLE, Fla. — The average monthly electric bill continues to climb, and new data suggests JEA customers are feeling the strain. According to J.D. Power’s 2025 Residential Customer Satisfaction ...

The rapid pace of artificial intelligence development, combined with the rise of AI-powered chatbots, has led to a common assumption that AI customer experience must be successful for businesses that ...

Each year, Norfolk Southern (NS) conducts a comprehensive customer survey to gauge service performance and identify opportunities for improvement. In 2025, we achieved a world-class response rate of ...

NEW YORK (PIX11) — Got thoughts to share with the MTA? Now’s the time to do so. The transit agency has launched its bi-annual fall 2025 “Customer Count Survey” for riders of the subway, buses, LIRR, ...