Meta is changing the way it charges businesses on WhatsApp for using its business AI agent. From August 1, the tech giant will charge WhatsApp Business users on a per-token basis. The company is also ...

The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.

Voice AI is turning emotion into a trust signal, raising new questions about privacy, bias and the future of identity verification.

Identity theft victims have a federal right to fraud records from retailers. Here's what the FTC's $2.25 million Amazon settlement means for you.

While Generative AI has improved employee productivity through intelligent assistants and copilots, the next phase of enterprise AI is Agentic AI—autonomous systems capable of reasoning, planning, and ...

Rationale: the news shows AI won’t fully replace humans in customer service; it will be used as “front-line automation” with ...

How Morgan Stanley got a regulated, deadline-driven workflow comfortable with agents: process mapping first, fixed rules, ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

While it’s been evident for years that prevention and detection alone are not enough for effective cybersecurity, the arrival ...

While AI search referrals may account for a fraction of total web traffic, AI-driven customer journeys change the discovery ...

Today, Klaviyo (NYSE: KVYO), the autonomous B2C CRM, announced that Composer, its AI marketing agent, is moving to public beta along with major advancements to Customer Agent. Two agents built into ...

Salesforce wants to own the data, content, integration and agent layers AI needs to operate across the enterprise. Here's ...