When is my next train home? Is there a problem with my journey? Check our live departures and arrivals board for up-to-the-minute info on how trains are running now, with details of platform numbers, ...

We’ve put together a handy guide for all members of the media, with information about our company, contact details, news, filming rules and more.

travel without a valid ticket are unable to produce an appropriate Railcard for a discount ticket travel in First Class accommodation with a Standard ticket are aged 16 or over, travelling on a child ...

Left something behind? Whether it’s a mobile phone, a set of keys or a trusty umbrella, here’s how to let us know about your lost property. To report a lost item please complete our lost property ...

Our Access Advisory Panel provides us with support and guidance in providing a network where everyone has the confidence to travel. The panel consists of volunteer passengers who share their travel ...

This form should only be used to send us proof of a valid season ticket or railcard if you failed to upon inspection, produce one to a member of our Revenue Protection Team. Using this form for any ...

This page provides information on how to refund or change your ticket when you buy your tickets from us. We'll refund you in the same or similar way as you originally paid for your tickets. This is so ...

We have some great plans to improve our network and we want to know what you think. Join our online Passenger Panel to take part in regular polls and surveys covering everything from timetable changes ...

Plans can change, and it’s fine to change your mind – and we’ll give you a full refund when you do. If you buy paper tickets online but don’t collect them, you can just login to your account and ...

There is currently no planned industrial action on Southern, Gatwick Express, Thameslink or Great Northern. If further action is announced, we will provide details on this page once they are known.

We know it's important to see how busy our trains are likely to be when you plan your journey. We’ve developed a set of tools to enable us to share where we believe trains are going to be busy based ...

We understand travelling by train when pregnant can be tiring and uncomfortable. The Baby on Board badge makes it easier by letting other passengers know that you have a very good reason to need a ...