What is a sales job? Sales jobs are at the heart of many organizations, generate revenue, and prioritize customer needs. Whether you want to change your career or better understand different types of ...

If you’ve ever studied marketing or sales, you’ll know that the first and biggest stage of any customer journey is awareness. Someone can’t become a potential customer if they don’t know anything ...

In this modern era of digital technology, everyone needs a good internet connection. One of the most used internet options is called DSL. But what is DSL? Digital Subscriber Line (DSL) is a type of ...

Successful sales representatives know that sales involves careful consideration if you’re to reach your goals: closing deals, increasing revenue generation, and driving business growth. And that ...

Building rapport is important when it comes to establishing lasting customer connections because people like to feel like they are connecting with real people. No one wants to feel like they’re just ...

Voicemail was invented by the entrepreneur Gordon Matthews in the late 1970s. Since then, people have been leaving voicemails on landlines, cell phones, and communication apps for a variety of reasons ...

If you work in sales or have ever worked in sales, then you will recognize this scenario only too well… You’ve nurtured a prospective customer through your sales funnel or sales pipeline. They seem ...

You already know how much excellent customer service means to your business. Your company may even be one of the 89% planning to increase investment in their customer experience (CX) technology.

The average handle time measures the average time it takes an agent to resolve a customer call to a business phone number. This includes both time spent talking, as well as any after-call work ...

Identifying the prospective customers most likely to benefit from your product or service is crucial for optimizing your sales process. When you identify leads based on reliable criteria, not only ...

Understanding your audience is more useful and valuable than ever before. And when it comes to selling products, audience insights are vital to any effective sales strategy. They offer invaluable ...

Lead qualification is one of the most difficult and laborious aspects of sales. It’s incredibly useful to qualify leads, because it allows you to prioritize the prospects that are most likely to ...