Spotify AI playlists showcase helpful CX strategies to improve customer experience by anticipating needs and innovating ...

Salesforce also unveiled for its Tableau product new capabilities that aim to revolutionize business intelligence, enabling ...

Midlife crisis. Content management systems are facing a midlife crisis, shifting focus from customer-centric content to ...

We have some exciting news to share today around our partnership expansion with Amazon Web Services (AWS) that will revolutionize the way retailers operate, accelerate innovation, and make better ...

A new series of reasoning models for solving hard problems. Available starting 9.12 OpenAI -- Sept. 13, 2024 -- We've developed a new series of AI models designed to spend more time thinking before ...

While AI in email marketing can increase efficiency, it also has many risks. Here’s how a more balanced approach can help ...

California’s new AI bill, SB-1047, could reshape generative AI development with strict safety rules. Will it hinder ...

It's time to move beyond the era of hyper-personalization and embrace the power of tailored customer experiences. By being ...

SoundHound AI Acquires Amelia, Significantly Expanding Its Scale and Reach In Conversational AI Across New Verticals and Hundreds of Enterprise Brands SANTA CLARA, CA, August 08, 2024 – SoundHound AI, ...

AMP is the Industry’s First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend Parloa’s innovative AI Agent Management Platform (AMP) ushers in a ...

Is over-personalization in marketing hurting you? Discover why too much tailoring can backfire and how to strike a balance ...

"Customer experience management is a business function rooted in continuous improvement, which means change," said Jeff ...