The U.S. Commission on Civil Rights delivers recommendations to agencies aimed at curbing disparities and shaping “the future ...

VA modernization subcommittee members voiced concerns about the agency’s ability to address a backlog of claims, potential ...

While there are still a few limitations, the new online renewal system brings a new level of convenience and security to ...

The policy overview released Thursday describes roles for the Chief Administrative Office and Committee on House ...

Rick Houlihan, Field CTO, Enterprise, at MongoDB, discusses the importance of prioritizing user experience when it comes to ...

Heidi Kobylski, Vice President of Federal Civilian at Microsoft, talks about how workforce development, innovation and cultural management enable agencies to better serve their missions. She also ...

Sean Tabbert, Principal watsonx Sales Leader, US Federal Market, at IBM, discusses the importance of prioritizing user experience in digital services. He also talks about the improvements AI is ...

Mangala Kuppa, CTO & Chief AI Officer for the Dept. of Labor, discusses how she sees the use of AI starting to improve the customer experience for American citizens. She also talks about the role of ...

A bipartisan House bill aimed at improving customer service interactions with government technology breezed through a key ...

This year’s idea-swapping event comes as two of last year's five recommendations have already been implemented with the ...

The Government Service Delivery Improvement Act from Rep. Ro Khanna and three Republican colleagues is now teed up for a vote ...

The legislation would rearrange and refocus the council in hopes of better defending against technological threats to the ...