We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Center. This milestone marks the next chapter in our commitment to modernizing ...

Over the past few years, AI has seamlessly woven itself into the fabric of our daily routines, transforming the ways we access information and organize our lives. From intelligent search engines to ...

Given the rapid adoption of generative AI and its potential to impact a wide range of tasks, understanding the effects of AI on the economy is one of society’s most important questions. In this work, ...

Frontier Firms are a new type of organization that puts AI at the heart of business—reinventing customer experience and employee productivity while reshaping processes and bending the curve on ...

We are excited to announce that Microsoft Dynamics 365 Contact Center has achieved HITRUST risk-based, 2-year (r2) certification—one of the industry’s most rigorous benchmarks for healthcare data ...

In modern contact centers, operational efficiency hinges on how quickly service representatives can transition between customer interactions. One often overlooked but critical phase is the wrap-up ...

We are pleased to announce the General Availability (GA) of Power Pages Search with Generative AI Summarization. This capability enhances the search experience on Power Pages sites by combining ...

Java at Microsoft spans from Azure to Minecraft, across SQL Server to Visual Studio Code, LinkedIn and beyond! We use more Java than one can imagine. The Microsoft Build of OpenJDK is a new no-cost ...

Microsoft Threat Intelligence now tracks more than 1,500 unique threat groups—including more than 600 nation-state threat actor groups, 300 cybercrime groups, 200 influence operations groups, and ...

The Controller Bar and XBOX Game Pass widget make it easier to play. Windows 11 is the most secure version of Windows yet. It's important for security to be invisible so you can focus on using your PC ...

Confidently drive your business forward, adapt to disruptions, and embrace change knowing that your technology partner is committed to empowering every person and every organization on the planet to ...

Microsoft Teams for Education is a powerful communication app for schools that enhances collaboration and learning. Video collaboration, chat, assignments, class materials, and notes are all built ...