Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a place for for higher skilled human agents.

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Armen Kirakosian, ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

CHICAGO — City officials gathered Tuesday for a ribbon-cutting for the new 211 Metro Chicago call center in Grand Crossing. Chicago Mayor Brandon Johnson and Cook County Board President Toni ...

Growing market speculation over a potential Bank of Japan rate hike in October is underestimating the degree of uncertainty wrought by Donald Trump’s tariff campaign, according to a former BOJ chief ...

MICHIGAN CITY, Ind — Developers plan to turn a former windshield wiper plant on Royal Road into a data center, without asking the city for a tax break. The project, called Project Maize, is expected ...

A Center Point man has been arrested in relation to a burglary that ended with one person being injured with a knife Wednesday. Riley Scott Young, 30, was taken into custody around 12:30 p.m. Thursday ...