3CLogic selected by Astreya to revolutionize IT Managed Services with Voice AI and Contact Center solutions built for ServiceNow ITSM

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced its selection by ...
diginomica

Orchestrating the future of CCaaS as Genesys maps out its AI strategy for contact centers

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to ...
Security Boulevard

Announcing the HYPR Help Desk Application: Turn Your Biggest Risk into Your Strongest Defense

PM on a Friday. It’s the CFO, and she’s frantic. She’s locked out of her account, needs to approve payroll, and her flight is ...
CRN

As Agentic AI Has ‘True Impact’ On The Contact Center, The Opportunity Is ‘Yesterday’ For Partners: Cisco Execs

Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.
ChannelVision Magazine

ServiceNow Introduces AI Experience Interface for Enterprises

ServiceNow has introduced AI Experience, a new platform-native, multimodal and multilingual interface in which voice, tech, ...
Ecommerce Fastlane

Why AI in Call Centers Is the Key To Future-Proofing Customer Service

AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.