"Today's release gives service organizations an out-of-the-box path to modern, SAP-connected field operations on Salesforce," said Markus Stierli, CEO of Vigience. "Our goal is to eliminate ...

From routine task to real-time decision-making, Agentic AI is transforming customer experience, empowering human agents to ...

The conversational experience takes the shape of a now-familiar AI assistant, which allows life sciences and healthcare ...

Salesforce Web forms can be manipulated by the company's "Agentforce" autonomous agent into exfiltrating customer relationship management (CRM) data — a concerning development as legacy ...

The AI communications data and intelligence company, which provides its own AI agents for compliance and surveillance to customers in highly regulated industries like financial services, is leveraging ...

ForcedLeak flaw in Salesforce Agentforce allows data exfiltration via indirect prompt injection; Salesforce issues patch.

Like ACP, AP2 is an open-source protocol designed to let AI agents securely complete purchases. But while ACP emphasizes keeping merchants in control using their existing processors, AP2 focuses on ...

We've updated our page on Agentforce with details on Salesforce's partnership with CrowdStrike for AI agent security. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

"Raising the quality bar in terms of the working environment is also part of AI," he said. "If you can save people from sitting through long meetings where people share their opinions endlessly, you ...

This is why paring down to a streamlined system is important: Even if you’re not scaling, simplifying processes allows you to ...

Salesforce CEO Marc Benioff has revealed the company has nearly halved its customer support workforce, replacing thousands of jobs with AI agents.