Salesforce has its fingers in many pies when it comes to tracking customers, customer service and marketing, but until now it left field service to third parties like ServiceMax. That changed today ...

Salesforce has been talking about the Internet of Things for some time as a way to empower field service workers. Today, the company announced Salesforce IoT Insights to deliver automated IoT data to ...

I am seeing a pattern. Last time I looked at how Oracle’s generative AI is integrating into a variety of front- and back-office work areas like supply chain, HR, and, of course, CRM. Today, I want to ...

"Today's release gives service organizations an out-of-the-box path to modern, SAP-connected field operations on Salesforce," said Markus Stierli, CEO of Vigience. "Our goal is to eliminate ...

Salesforce on Thursday introduced a series of new features and tools to Service Cloud, with the intent of streamlining experiences between customer service agents and consumers. Service Cloud is one ...

BERLIN & BOSTON--(BUSINESS WIRE)--Signavio, a leading provider of business transformation solutions, today announced that Signavio Process Intelligence for Salesforce is now available on Salesforce ...

Salesforce today extended the reach of its Sales Cloud platform to provide tighter integration with finance and marketing processes. Will Moxley, senior vice president for Sales Cloud product ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.

Salesforce said the new Force.com Visual Process Manager would particularly appeal to developers in such industries as financial services, manufacturing and telecommunications that are looking for ...