Samsung sold 23% of all refrigerators in the last year, more than any competitor, according to market research firm TraQline, compared to its 70% share of faulty refrigerator complaints.

So Tischler called Yale Appliance and Lighting in Framingham, where she bought the refrigerator — white, 36-inch wide, side-by-side freezer and fridge — and it sent a technician.

Before you contact Samsung for a repair, know that a few limitations come with a Samsung warranty that may get your claim denied. These include: You need your appliance’s proof of purchase to ...

A: The website ClassAction.org lists 43 models included in Samsung service bulletins. A bulletin issued in July 2015 listed 22 models and one issued in May 2017 had 36 models listed, but 15 of ...

After NBC4 Responds helped a Virginia woman get a refund from Samsung, a Virginia man contacted us with the same problem: A refrigerator that doesn’t make ice.