How opti-channel strategies are transforming CXIssued by ConnectJohannesburg, 26 Sep 2025 Dion Millson, Head of AI Strategy at Connect. As operators embrace digital channels to enhance customer ...
There are opportunities for partners to help customers that are overwhelmed by the number of tools they are working with ...
Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...
I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product ...
Tired of juggling customer messages across SMS, email, and chat? Learn how an all-in-one communication platform can organize ...
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