The Pacific isle of Ebeye supports a nearby U.S. base that serves as a bulwark against a Chinese missile attack. But ...
Former Vice President Kamala Harris was forced to confront Israel’s war in Gaza on the first night of her book tour. Four ...
FTC investigates AI chatbots after lawsuits claim they encouraged child suicides, prompting Big Tech to enhance safety ...
Watervliet police Chief William Rice believes controversy from the 2017 case won't follow Iler to his department.
Every Friday on this tiny Pacific isle, Korab Lanwe does his rounds. The people he visits have severely swollen, discolored ...
Your biggest competitor is what your customer is doing right now to do the “job” that they would use your product for. This ...
Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...
Tech Xplore on MSN
AI or humans in customer service? Preference depends on situation, large study shows
When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...
Self Employed on MSN
Treating Customers Well Isn’t Optional—Even When They’re Difficult
In business, we must adapt to treating customers according to their needs and expectations, not ours. This shift in perspective is crucial for delivering truly exceptional service ...
We've all been there: frustrated with a manager who doesn't seem to realize they're making things more difficult than they should be. But there is something you can do.
When someone who is mad at you says, “It’s whatever,” there is a good chance that they don’t want to talk about why they are ...
Farran Powell is the managing editor of investing at Forbes Advisor. She was previously the assistant managing editor of investing at U.S. News & World Report. Her work has appeared in numerous ...
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