Waterford -based Klearcom is establishing an office in New Jersey, adding 20 jobs to support its growing business in the US.

The interactive voice response system on the ScamShield helpline will be available in all four of Singapore’s official languages next year, rather than only English as it is currently. A multilingual ...

To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...

Transaction Network Services (TNS), a telecom industry leader in call authentication and robocall mitigation, today launched ...

Prosper AI Inc., a company building voice-enabled artificial intelligence agents purpose-built for healthcare, said today it ...

Washington County’s permitting systems will be offline Sept. 19–22 for a scheduled upgrade. Online and in-person services ...

Driven by both consumption upgrades and the wave of digitalization, commercial complexes are transforming from traditional shopping venues into immersive experience spaces. According to industry ...

In Kenya, industries such as banking and telcos are already experimenting with interactive voice response (IVR) systems for customer care, though the deployment still remains clunky and limited. In a ...

Before Siri, Alexa, and Google Assistant, voice-interactive systems were already in development. Susan Bennett, a voiceover ...

ATLANTA — Weeks after Georgia’s EBT call center was crippled by a surge of calls, key questions remain: how many people were affected, whether personal information was compromised, and if money ...

Elite has been approved as a licensed vendor for the California New Car Dealer Association, serving its 1,200 member ...