Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Which factors contribute most to great and terrible experiences when customers contact businesses? To find out, Oracle and Ascend2 surveyed 5,053 people around the world between the ages of 18 and 80 ...

Customers would prefer other options to calling their utility to report outages, writes contributor John McClean.

Starbucks operates around 36,000 stores in 80 countries, including about 16,000 in the US. More than 8,900 of those US locations are company‑operated. Related stories: ...

More restaurants are investing in the human side of dining again. But staffing, training and a big generation gap are making ...

However, Sam Altman, the CEO of the AI startup OpenAI was seen recently on a television show called “The Tucker Carlson Show” ...

Starbucks still dominates the American coffee scene, accounting for 62% of the $52 billion in domestic coffee-chain sales ...

The Kaplan Group is a commercial debt collection agency that handles business-to-business (B2B) accounts across the U.S. and internationally. It specializes in recovering large or complex debts and ...

Lear deBessonet, the new artistic director of Lincoln Center Theater, has chosen “Ragtime” as her first show. The musical, which she previously directed off-Broadway, explores early ...

If you’ve ever searched “hack for…”, you know the internet is stuffed with shortcuts, some sketchy, some genius. The real ...

Week 3 of the NFL season is the sweet spot: enough games to see patterns, but still early enough to gain an edge by jumping ...