Artificial intelligence is "completely reshaping the way companies interact with their customers," and agentic AI is not just the future but the most transformational technology of our times, Genesys ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced the global winners of its 2025 Genesys Orchestrators ...

Genesys announced at its annual Xperience 2025 event in Nashville it is expanding its strategic partnership with ServiceNow to enable “agent-to-agent” (A2A) orchestration aimed at customer service.

Genesys® kicked off Xperience 2025, the premier customer experience (CX) event of the year, by showcasing agentic AI innovations that are redefining the future of CX and enabling organizations to ...

GRAND BLANC TWP., Mich. (WNEM) - For a second straight day, hundreds of nurses and case workers are walking the picket line outside Henry Ford Genesys Hospital. About 750 employees represented by ...

Paula Wethington is a digital producer at CBS Detroit. She previously held digital content roles at NEWSnet, Gannett/USA Today network and The Monroe News in Michigan. She is a graduate of the ...

Roughly 750 nurses and case workers at Henry Ford Health’s Genesys hospital remained on strike Tuesday after rejecting what their union describes as an "egregious" final contract offer. The workers, ...

GRAND BLANC TOWNSHIP, Mich. (WJRT) - The strike at Henry Ford Health Genesys Hospital continued for a third day on Wednesday as nurses demand staffing levels they believe are safer. Picket lines ...

GRAND BLANC, Mich., Sept. 1, 2025 /PRNewswire/ -- Nurses and case workers at Henry Ford Genesys, represented by Teamsters Local 332, will strike on Monday, September 1 at 8 a.m., to demand safe and ...

GRAND BLANC TWP., Mich. (WNEM) – Cars are honking their horns for nurses hitting the picket line at a Genesee County hospital. A strike is underway for Teamsters at Henry Ford Genesys, after months of ...

GRAND BLANC, Mich. (WJRT) - Hundreds of nurses from the Henry Ford Health Genesys Hospital on strike this Labor Day as an agreement between the nurse's union and Henry Ford Health was not met. The ...