Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

We're making fandom on Facebook even more fun with new features that help you engage with and be recognized by your favorite ...

Not every supermarket chain is built the same, and some have some pretty unhelpful staff members. We did a deep dive into ...

The emails from Meta say that payments will be sent out during a 10-week period, which is underway, according to the ...

Received a Facebook privacy settlement prepaid card? Here’s how I quickly converted mine into an Amazon gift card balance ...

Creating a personalized experience for returning customers, recognizing their preferences, and greeting them by name can ...

Facebook agreed to settle the lawsuit for $725 million, with Facebook users receiving a portion of that, after eight of the ...

Attendees benefited from enlightening discussions and insights shared by speakers from global social media giant Meta, premium automotive brand Volvo Car Malaysia, English and writing enrichment chain ...

The case pitted Facebook parent Meta Platforms Inc. (META) and Facebook users who charged that the company let their data be viewed or shared by third parties without their consent. The resulting ...

The Secret Service put on leave an employee who made an inflammatory social media post about conservative icon Charlie Kirk after the 31-year-old was assassinated on Wednesday, bashing those who are ...

STOCKHOLM, Sept 11 (Reuters) - Sweden is budgeting another 70 billion crowns ($7.47 billion) for military support to Ukraine over the coming two years, Defence Minister Pal Jonson said on Thursday, ...

A few years ago, I was advising a subscription software company that hit a wall with customer support. Tickets were piling up, first response times had stretched past 48 hours, and the team was ...