Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

Salesforce Web forms can be manipulated by the company's "Agentforce" autonomous agent into exfiltrating customer relationship management (CRM) data — a concerning development as legacy software-as ..

Sustain improvements through embedded workflows One-time fixes aren’t enough - sustaining employee satisfaction and ...

For apps and tools, this means increased distribution and access to a vast pool of users (mostly long tail) through open APIs ...

Founders who treat team investment as a business strategy rather than an expense are gaining an edge in retention, output and growth.

HubSpot reports that AI-driven search is altering content strategies; businesses must diversify across channels to engage ...

Emergent Labs Inc., a startup with an artificial intelligence platform for building applications, today announced that it has ...

Essentially, data introduces scale, which can back up claims of effectiveness, impact, and need that narrative alone cannot. Its use within the context of nonprofit fund development is a key factor in ...

The best companies never stop asking which team members are contributing, what talent they need and how those people drive ...

Risks include margin pressure from headcount growth, uncertainty of AI monetisation, and the need to scale new products like monday CRM. monday.com ( NASDAQ: MNDY) shares fell nearly 20% after ...