Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed ...

The surge of third-party delivery apps has reshaped the quick-service restaurant industry. It has created new revenue streams ...

Starbucks operates around 36,000 stores in 80 countries, including about 16,000 in the US. More than 8,900 of those US locations are company‑operated. Related stories: ...

The digital economy is unforgiving. Businesses no longer compete just with local rivals but with national and international ...

The fate of three disconnected phone calls from the Centers for Medicare & Medicaid Services could cost Humana billions of dollars.

"Bob's Burgers" creator Loren Bouchard and cast discuss how it achieved "comfort show" status, the Belcher's family dynamic ...

So, I’ve been turning this over in my head for a while and just need to nerd out with y’all for a second. There’s something ...

A popular bar previously targeted by scathing one-star reviews is back under the spotlight after a young woman claimed she was 'humiliated' by staff at the venue. Nikita said she had planned a casual ...

If you’ve been anywhere near an enterprise SOC in the past 18 months, you’ve seen it. The alerts that don’t map to a person. The credentials that belong to “something,” not “someone.” The automation ...