Strategic pricing reduces acquisition waste, builds trust faster and moves leads through your funnel more efficiently.

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed ...

The surge of third-party delivery apps has reshaped the quick-service restaurant industry. It has created new revenue streams ...

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed L.A.T.T.E. This hospitality push is aimed at reversing six straight quarters ...

Factor Communications, writes on how brand consistency across touchpoints transforms ordinary businesses into unforgettable ...

The fate of three disconnected phone calls from the Centers for Medicare & Medicaid Services could cost Humana billions of dollars.

In new romantic comedy Peak Everything, Adam (Patrick Hivon), gets apocalyptic premonitions after he buys a light-therapy box ...

Raising venture capital money has been a breeze for Decagon AI Inc., a two-year-old startup developing artificial intelligence tools for customer service.

High capacity prices in PJM and a software error in MISO are causing some to opine that electricity markets are broken.

GenAI-powered Ask Zia Virtual Agent, Workflow Assist, and Script Generator are the Latest in a Series of AI Capabilities ...

According to the traveler, who was flying with their sister and niece, they had all paid $35 extra for the spacious seats ...