Salesforce wants to own the data, content, integration and agent layers AI needs to operate across the enterprise. Here's ...

Today, Klaviyo (NYSE: KVYO), the autonomous B2C CRM, announced that Composer, its AI marketing agent, is moving to public beta along with major advancements to Customer Agent. Two agents built into ...

How Morgan Stanley got a regulated, deadline-driven workflow comfortable with agents: process mapping first, fixed rules, ...

While AI search referrals may account for a fraction of total web traffic, AI-driven customer journeys change the discovery ...

As AI agents become more of a presence in retail commerce, payments processors and merchants alike are going to have to ...

At trans-Tasman coffee roastery Coffee Supreme, this philosophy is known internally as ‘unreasonable hospitality.’ It’s a ...

Actia AI today announced the launch of the Actia platform, a business-focused collaborative AI solution that helps companies rapidly deploy AI agents for the workflows they run every day.

"Agentic AI is moving customer experience from assisted engagement to governed execution," said Glenn Nethercutt, executive ...

The possibility that artificial intelligence will steal all our jobs has been hyped by industry leaders. It has roused politicians to sound the alarm. It now ranks at or near the ...

Amperity, the AI-powered Customer Data Cloud, today announced it has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Customer Data Platforms for B2C Users 2026 Vendor Assessment (doc ...

The Group has opened two offices in Lebanon, expanding its GSSA network to support airlines and freight forwarders across the ...

American-made AI models—chiefly ChatGPT and Gemini—have been used to build specialized software that allows scammers to ...