FedEx CX leader explains how QDM, customer focus and digital-first design keep thousands of daily interactions on track.

Consumers are no longer driven solely by utility or convenience; they are seeking meaning, emotion, and memorable moments.

Over half of customers said they shop in person instead of online so they can try on clothing or test products, according to ...

A company’s internal culture is more than just a set of shared beliefs—it’s the force that shapes how employees think, act, ...

Whether it’s having a coffee with a friend, joining a local book club, or simply making eye contact and smiling at the person who serves you in a shop, these small acts can make a big difference. · ...