Voiso, the AI-powered contact center platform trusted by high-velocity sales and support teams worldwide, is seeing growing demand from real estate organizations seeking to scale outbound outreach and ...

NEW YORK (AP) — It’s official: AOL’s dial-up internet has taken its last bow. AOL previously confirmed it would be pulling the plug on Tuesday (Sept. 30) — writing in a brief update on its support ...

The Apple Watch Ultra 3 is now officially available in retail outlets, and those who have pre-ordered their devices will be receiving them starting today. As you make your decisions on whether or ...

Mumbai: Several IPS officers have come under the scanner of a Central Bureau of Investigation (CBI) probe into a fake call centre busted in Igatpuri, Maharashtra, in August. The racket, run from a ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction with a customer adds up to either strengthening or weakening the business.

Donna welcomes Laura Sikorski, Founder of Sikorski-Tuerpe & Associates and nationally known as The Call Center Makeover Expert. With decades of experience, Laura specializes in transforming ...

The Mayor’s Action Center at the City-County Building has a dozen employees who operate as the front line for complaints and questions for the Hogsett administration. Yet, those employees are among ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...