The Baltimore Sun

AOL’s dial up internet takes its last bow, marking the end of an era

NEW YORK (AP) — It’s official: AOL’s dial-up internet has taken its last bow. AOL previously confirmed it would be pulling the plug on Tuesday (Sept. 30) — writing in a brief update on its support ...
PBS

AOL ends dial-up internet service, marking the end of an era

NEW YORK (AP) — It’s official: AOL’s dial-up internet has taken its last bow. AOL previously confirmed it would be pulling the plug on Tuesday (Sept. 30) — writing in a brief update on its support ...
Diginomica

Orchestrating the future of CCaaS as Genesys maps out its AI strategy for contact centers

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to prediction to conversations to creation, the next big step being agentic AI ...
Ecommerce Fastlane

Why AI in Call Centers Is the Key To Future-Proofing Customer Service

AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.
CRN

As Agentic AI Has ‘True Impact’ On The Contact Center, The Opportunity Is ‘Yesterday’ For Partners: Cisco Execs

Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.