Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of West Virginia have introduced the “Keep Call Centers in America Act,” which ...

ROI CX Solutions explains how outsourcing call support reduces costs, boosts efficiency, and enhances customer experience for growing businesses.

NEW YORK, United States — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for ...

AI Shakes up the Call Center Industry, but Some Tasks Are Still Better Left to the Humans NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...