Facebook is rolling out Business Suite in response to research that says business owners want a better way to manage activities without distracting from business operations. “Research tells us that ...

Facebook is planning more features to help business owners stay connected with customers. The company will add a dedicated business inbox to its Messenger app, which will allow page owners to respond ...

Facebook is making it easier for businesses to leverage its Messenger service on their own websites. The company in November 2017 first launched a new customer chat plugin that allowed customers to ...

Chatbots and games are gone as part of a broader streamlining of Messenger Chatbots and games are gone as part of a broader streamlining of Messenger is a Senior Producer on Decoder. Previously, he ...