Leaders for infrastructure and information technology operations, or I&O for short, must cope with unpredictable demand for new services, as well as workforce skills deficiencies and spiraling ...

The strategy was shaped by market research, an independent maturity assessment, and the direct input of neurodivergent colleagues. It was built on four pillars: understanding, infrastructure, culture, ...

In the world of business today where revenue, profit margins, and market share often claim the spotlight, there exists a critical backstage operation that, for too long, has been relegated to a simple ...

Employee insights are a valuable resource. Here’s how to tap into them. Sign up for HBR Executive Agenda - for insights you need to steer your business now. Only available to HBR Executive subscribers ...