A few years ago, a neighbor of mine was having a serious problem with the Social Security Administration. The agency inexplicably denied her the retirement benefits she was entitled to — all because ...

In the mid-1990s, as part of its efforts to overhaul the Internal Revenue Service and provide increased protections to taxpayers, Congress passed the Taxpayer Bill of Rights 2. Among other things, the ...

A taxpayer advocate is an employee of the Office of the Taxpayer Advocate, also known as the Taxpayer Advocate Service (TAS). Working closely with, but independent of, the IRS, a taxpayer advocate can ...

If you have an ongoing tax issue, like this Bankrate reader who’s waited two years for a refund, the IRS offers assistance. The Taxpayer Advocate Service is designed to help taxpayers resolve a number ...

National Taxpayer Advocate Erin Collins issued a mea culpa admitting to the findings of a recent report faulting the Taxpayer Advocate Service that she runs for slow responsiveness to taxpayers.

As the IRS faces scrutiny from a Republican-controlled Congress, the agency's internal watchdog has urged lawmakers to preserve taxpayer service and technology funding. The National Taxpayer Advocate ...

National Taxpayer Advocate Erin Collins pointed to continuing backlogs at the Internal Revenue Service and difficulty reaching telephone assistance in a report to Congress Thursday. Processing Content ...

The office in the IRS that helps regular taxpayers with tax-related financial issues will close in the event of a government shutdown, the agency warned Friday. The National Taxpayer Advocate (NTA) ...

National Taxpayer Advocate Erin Collins pointed to continuing backlogs at the Internal Revenue Service and difficulty reaching telephone assistance in a report to Congress Thursday. Processing Content ...