Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles. Written by eWEEK content and product recommendations are editorially ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

AWS seeks to boost its AI products' organic growth, while rivals such as Cursor and Windsurf see better grassroots adoption.

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of ...

Amazon Web Services has announced the local availability of its omni-channel cloud contact centre solution, AWS Connect, today. It is being made available through the company’s Africa region located ...

SEATTLE--(BUSINESS WIRE)--Today at Enterprise Connect, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), shared new business momentum milestones and announced three new ...

AWS has opened a new Direct Connect location in Hawaii. Amazon’s cloud platform has added the service to its Aloha NAP data center in state capital Honolulu. It comes as data center operator Cologix ...