Get a priority seating card for your Southern train journey if you’re elderly, disabled, pregnant, travelling with a baby on ...

We understand travelling by train when pregnant can be tiring and uncomfortable. The Baby on Board badge makes it easier by letting other passengers know that you have a very good reason to need a ...

There is currently no planned industrial action on Southern, Gatwick Express, Thameslink or Great Northern. If further action is announced, we will provide details on this page once they are known.

For safety reasons, we have some restrictions on the size and weight of wheelchairs and mobility scooters that we can carry. Larger wheelchairs or mobility scooters may not fit safely onto our ramps ...

Our Access Advisory Panel provides us with support and guidance in providing a network where everyone has the confidence to travel. The panel consists of volunteer passengers who share their travel ...

travel without a valid ticket are unable to produce an appropriate Railcard for a discount ticket travel in First Class accommodation with a Standard ticket are aged 16 or over, travelling on a child ...

This form should only be used to send us proof of a valid season ticket or railcard if you failed to upon inspection, produce one to a member of our Revenue Protection Team. Using this form for any ...

You can take up to two domestic pets (dogs, cats and other small animals) on board our services subject to the conditions below: We will not pass on your personal information to any organisation ...

Providing boarding ramps if you are a wheelchair user A guiding arm in case you are a blind or visually impaired person We provide induction loops at our ticket offices Support tools if you have ...

If you’re travelling at short notice, require more individual support or need help filling in the form, please call us on 0800 138 1016 (your information may be recorded). If you're booking a journey ...

This page provides information on how to refund or change your ticket when you buy your tickets from us. We'll refund you in the same or similar way as you originally paid for your tickets. This is so ...

We have some great plans to improve our network and we want to know what you think. Join our online Passenger Panel to take part in regular polls and surveys covering everything from timetable changes ...