Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...
Orange France a annoncé le déploiement industriel d'un outil d'écoute des conversations des téléconseillers en centres d'appels, optimisé avec l'IA. Selon la direction, cet outil de speech-analytics ...
Homair advertising campaign, recently displayed in the Paris metro. "It's going to be hard to go back home" © Homair Homair, like many players in the tourism ...
At the customer service department — which handles thousands of tickets per year and employs twenty people — requests must be tracked promptly, with a global overview. Ino CX was chosen for this ...
The Madagascan rioters did not vandalise or compromise the activities of the largest call centres in Antananarivo. Will AI take care of it, quietly? Amazon, SFR, Meetic, Editis, Canal+, Carrefour ...
Foundever, world No. 3 in call centers industry, seemingly runs out of cash, according to S&P Global
In Canada’s New Brunswick province, the BPO specialist was scheduled to replace the current provider, Maple, on April 1 for the eVisitNB virtual healthcare program. The transition has been postponed ...
After experiencing turbulence on the stock market, Teleperformance (TP) has responded by reviewing its ‘central pivot’. Agustin Grisanti, a highly talented Argentine, has been appointed to head up a ...
Unique, secret or memorable places that can't be booked on Airbnb, Booking or Le Collectionnist. These rooms, houses and places that can't be booked on Airbnb or Le Collectionnist. In Annecy, Avignon, ...
Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...
Armatis, spécialiste français de l’expérience client, annonce la mise en œuvre prochaine d’une activité de relation client en milieu carcéral, au centre pénitentiaire d’Orléans-Saran (Loiret), ...
Bakari Fofana has recently been appointed Senior Vice President Customer Service and Experience of the new Canal+ and MultiChoice entity, which now counts nearly 20 million subscribers across the ...
"Video killed the Radio Star" sang The Buggles. AI or a lack of understanding of call centre operations, what will ‘kill’ the major BPO players? Concentrix shares plunged by more than 12% on the ...
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