Laura DiDio is principal at ITIC. She has over 25 years of experience in IT as an analyst, consultant, writer and investigative reporter. Organizations across industries have more access to data than ...

Most healthcare organizations already have access to much of the data they need, but the challenge is operationalizing it effectively.

Thanks to the 21st Century Cures Act, the US Food and Drug Administration (FDA) on Thursday published new draft guidance to help stakeholders submit a proposed draft guidance on patient experience ...

Behavior-tracking software firm Amplitude Inc. today launched a new, simplified platform experience designed to make it easier for users to get started with the company’s products. Called Amplitude ...

For Chicago-based CommonSpirit Health, integrating patient experience into operations centers on collaboration among executives, nursing, physician and operational leaders to align measurement with ...

Based in Palo Alto, Stanford Health Care (SHC) operates two major hospitals in the northern California region, is made up of a network of community physicians, and takes care of approximately 20,000 ...

Contact centers have always been at the forefront of new tech. Their position in the customer experience universe is now being influenced by the defining transition point for AI. For the past two ...

From self-service to agent assistance, routing, and workforce scheduling, AI has permeated every single building block of the customer experience stack. Yet AI is often deployed as a collection of add ...

Glengarry Glen Ross, David Mamet's Pulitzer Prize-winning play, is an of-its-time masterpiece. The 1983 stage work captures a corrosive Chicago real estate firm and its ruthless, panicky and ...

In today's fast-paced and increasingly digital business environment, data has become the lifeblood of companies; it drives growth, innovation and competitive advantage. The question is not whether ...

Higher education institutions should look for data platforms and artificial intelligence services that will create a more seamless, tailored journey for students, faculty and staff. Laura DiDio is ...