People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

AI is transforming customer service in India as firms deploy chatbots, voice bots, and virtual assistants to cut costs, boost ...

NEW YORKNEW YORK — Can you trust Erica, or Sandi or Amy to increasingly control parts of your financial life without giving you inaccurate information or sending money to the wrong place? That’s what ...

Looking ahead, it’s clear that AI chatbots are not just a passing trend but a fundamental shift in how people and businesses communicate. They save time, cut costs, and deliver consistent experiences.

Halabi is the director of MyBillsAreHigh.com, a company that finds savings on telecom and internet costs for both businesses ...

WHAT TO KNOW Businesses are adding artificial intelligence to text and voice chatbots that can answer customer queries and conduct transactions. Creating AI-enabled chatbots that understand natural ...

Chatbots have proven to be an extremely versatile tool. They're currently being used by a huge number of companies that operate within different industries. Not only this, these automated assistants ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. NEW YORK (AP) — Can you trust Erica, or ...