Branded customer experience can reshape perceptions and foster connections with even today’s wary and sceptical consumers.

The media industry has been trapped in digital disruption for two decades. AI is only going to accelerate that change. Buckle ...

In May 2022, Y Combinator warned its portfolio founders to “plan for the worst”. Cutting expenses and, if that wouldn’t suffice to reach profitability, raising capital was the name of the new game.

Everything has a price, and that includes AI. And that cost may well be only indirectly financial. The bigger problem is its energy demands. AI is computationally expensive, and that means energy.

In 2001, historian Harold James published his book The End of Globalization: Lessons from the Great Depression. Though he didn’t predict the Great Recession that followed just a few years later, he ...

Amazon is many things to many people, just like a classical physical warehouse. But Amazon is more than that, due to its peculiar, dual strategy of both horizontal and vertical integration. This is ...

Networking was unbundling roughly at the same time, with the advent of tools like LinkedIn and Twitter. Ironically, this led to even more physical events, since people wanted to meet their digital ...

What is a ludic loop and what does it have to do with digital experience design? The first part of that question is easier to answer: It’s that circle of doing the same thing again and again because ...

The last month of the year is a time for gift-giving. And there’s one special present I look forward to each year: the annual presentation by NEXT speaker Benedict Evans, in which he gives the grand ...

The internet and its technology have done many things to many industries and continue to do so. But what really strikes me is the observation of both vertical and horizontal integration at the same ...