Foundever, world No. 3 in call centers industry, seemingly runs out of cash, according to S&P Global
In Canada’s New Brunswick province, the BPO specialist was scheduled to replace the current provider, Maple, on April 1 for the eVisitNB virtual healthcare program. The transition has been postponed ...
Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...
Homair advertising campaign, recently displayed in the Paris metro. "It's going to be hard to go back home" © Homair Homair, like many players in the tourism ...
Orange France a annoncé le déploiement industriel d'un outil d'écoute des conversations des téléconseillers en centres d'appels, optimisé avec l'IA. Selon la direction, cet outil de speech-analytics ...
At the customer service department — which handles thousands of tickets per year and employs twenty people — requests must be tracked promptly, with a global overview. Ino CX was chosen for this ...
Plusieurs passages de la loi encadrant le démarchage téléphonique et la prospection commerciale, qui permet à différentes autorités administratives de sanctionner les mêmes faits, ont été déclarés ...
Companies, dentists, and Cécile de France are rushing to adopt chatbots. Why? In Dalloway, Clarissa Katsef, a writer suffering from writer's block, throws herself into the chatbot that gradually ...
The Madagascan rioters did not vandalise or compromise the activities of the largest call centres in Antananarivo. Will AI take care of it, quietly? Amazon, SFR, Meetic, Editis, Canal+, Carrefour ...
After experiencing turbulence on the stock market, Teleperformance (TP) has responded by reviewing its ‘central pivot’. Agustin Grisanti, a highly talented Argentine, has been appointed to head up a ...
Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...
The DGSI is gradually turning its back on Palantir and choosing ChapsVision, a French provider that was largely unknown until now. Behind this landmark decision for French digital sovereignty stands a ...
Claudine Cherfan est nommée Chief Revenue Officer chez l'éditeur français. Elle a gravi tous les échelons chez Genesys, où cette dirigeante a occupé le poste de directrice EMEA. Forte de plus de 20 ...
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