Zappos is reallocating resources to provide a public service during the coronavirus crisis. The footwear e-tailer has launched what it’s calling a “Customer Service Anything Hotline” that people can ...

Zappos is taking a step out of the box to offer aid amid the coronavirus crisis. The company, known for its friendly staff, has launched its new Customer Service Anything Hotline to help people find ...

Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. A hospital that is busy dealing with coronavirus patients ...

Anyone craving a little companionship in these socially distanced times need not buy a pair of sandals, pumps or wingtips as an excuse to have a friendly chat with a customer service representative at ...

The online retailer known for its fanatical customer service tests digital assistant that helps you track down any fashion item -- even if the company doesn't sell it. Donna Tam covers Amazon and ...

When I first heard the term "Zapponian," I imagined a happy little alien who sends people shoes. My imagination wasn't too far off. Zappos, an online shoe and apparel shop, is a one-stop shop for ...

In the time of COVID, has your customer call volume increased, decreased, or stayed level with was in Before Times?* I encounter all three of these scenarios about equally often as a customer service ...

Zappos combines mobile with personal customer service for easy shopping This holiday season, Zappos is harnessing shoppers? love affairs with their smartphones to make it easy to shop anywhere and ...

The Las Vegas-based online clothing and shoe retailer, which Amazon purchased in 2009 for $1.2 billion, confirmed to the Las Vegas Review-Journal on August 24 that its firebrand CEO of two decades ...