SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Nextiva, the leading unified customer experience management (UCXM) platform, today announced the launch of Nextiva Workforce Scheduling, an expansion of the company ...

The Calabrio Workforce Intelligence solution began rolling out with the release of Calabrio’s Gen-AI assistant, Agent Assist, embedded within the WFM platform. Agent Assist enables agents to manage ...

Boulder, CO (BUSINESS WIRE) - Aspect unveiled their latest product innovations within Aspect Cloud Workforce, which showcases the next evolution of its workforce engagement management (WEM) software, ...

Workforce management software will always do three things for the call center: schedule agents time, forecast and predict how many agents a center will need at different times through the day and the ...

MELBOURNE, Australia--(BUSINESS WIRE)--Alvaria and Call Design announce a new Alvaria Workforce customer, TSA Group. Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately ...

It’s no secret that scheduling is a vital component of successful workforce management, but that doesn’t mean businesses have managed to get it right. In fact, many still struggle with ineffective ...

TORONTO, ON / ACCESS Newswire / September 3, 2025 / BookJane, a leading workforce management platform, today announced the launch of its new Automated Scheduling Intelligence, a breakthrough solution ...

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It is the responsibility of a healthcare professional, usually a clinical manager within each unit, who often has more pressing patient care activities to accomplish. Each day, the manager has to ask ...

The platform’s biggest update to date removes friction and adds flexibility, with a new interface, a native mobile app, and a portal for developers. Aspect Workforce is an essential workforce ...

The platform’s biggest update to date removes friction and adds flexibility, with a new interface, a native mobile app, and a portal for developers. Aspect unveiled their latest product innovations ...