Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Find out how they plan to boost patient experience in the years to come. The COVID-19 pandemic put patient experience on the back burner, but a survey from HealthLeaders suggests that this key ...

Hospitals have long tracked patient satisfaction ratings, but they didn’t always carry great significance. While all hospitals want happy patients, hospitals have been historically plagued with the ...

As healthcare leaders face increasing pressure to elevate the patient experience, upgrading highly visible areas of a facility, such as the lobby, ...

Health systems are investing heavily in the patient experience. At Springfield Clinic, that strategy is critical to continued sustainability in a complex market. Despite recent missteps by disruptors ...

This commentary explores what matters to patients and their experience through an equity lens, with action points and recommendations given the current health care environment. Sometimes being a ...

Huntsman Cancer Institute at the University of Utah is rated among the best nationally in patient satisfaction. After each appointment, patients are sent a survey to tell us about their experience.

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

For patients with intermediate-risk, localized prostate cancer, radiation therapy delivered in five sessions reduced ...

Mercer Health Home Care has been recognized as a “Superior Performer” for achieving a high overall patient score in 2024.