Every day millions of businesses use chat programs to communicate in real time with associates, customers and suppliers across the street or on the other side of the globe. Applications such as AIM, ...

Josh Lowensohn joined CNET in 2006 and now covers Apple. Before that, Josh wrote about everything from new Web start-ups, to remote-controlled robots that watch your house. Prior to joining CNET, Josh ...

Snapchatters, listen up: there’s a new way to use your favorite app, and it doesn’t involve your phone. On July 18, the social media platform (finally) launched a web version of the beloved app that ...

Blizzard Customer Support has rolled out a new feature to better assist customers with issues. The new live Web Chat feature allows players to chat directly with a Customer Service Representative, ...

Update: Good news! Skype says that Chrome on Chromebooks and non-Windows platforms can use Skype for Web for instant messaging, but not yet for voice and video because the plugin hasn’t been ...

Instant Messaging has wormed its way into just about every web app under the sun — from Facebook to Gmail, there’s a pretty good chance that the app you’re using offers some form of IM tool. But ...

If you need a little face time with friends and family that live far away, firing up a video chat has never been easier. These days you don't even need to install an app or download a heavy ...