Salesforce CEO Marc Benioff has revealed the company has nearly halved its customer support workforce, replacing thousands of jobs with AI agents.

Salesforce CEO Marc Benioff was upset. Last fall, one of his technical teams told large Salesforce customers that using ...

Salesforce Inc. (NYSE:CRM) is one of the best high-volume stocks to invest in. On August 12, NICE Ltd. (NASDAQ:NICE) announced an expanded partnership with Salesforce to improve customer service ...

The company slashed about 4,000 customer service agents as its use of AI picked up, but CEO Marc Benioff still expects people and AI to work together.

Stibo Systems, a global leader in master data management (MDM) solutions, today announced the availability of MDM SmartSync™ for Salesforce, a solution that brings governed, AI-ready customer data ...

The conversational experience takes the shape of a now-familiar AI assistant, which allows life sciences and healthcare ...

Salesforce CEO Marc Benioff said AI automation helped the software company cut its customer support headcount from 9,000 to 5,000 human workers.

SAN FRANCISCO, California (KGO) — Artificial Intelligence has reportedly cut 4,000 jobs at one of San Francisco’s largest private employers. In a recent interview on the The Logan Barlett Show podcast ...

Artificial Intelligence has reportedly cut 4,000 jobs at one of San Francisco's largest private employers.In a recent interview on The Logan Barlett Show podcast, Salesforce CEO Marc Benioff spoke ...